Sudslink LLC · on behalf of ModWash

SMS Messaging Terms

Updated September 4, 2026. These terms cover every text message sent by Sudslink LLC on behalf of ModWash.

Who we areCustomer Care Follow-UpsEmployee Operational AlertsHow you opt inSTOP & HELPPrivacyContact

Who we are

Sudslink LLC is the contracted IT-operations and customer-service technology vendor for ModWash, the consumer car-wash brand (modwash.com). Sudslink LLC builds and operates the ModWash Operations Platform at modwash-int.com and sends text messages on ModWash’s behalf from two registered business numbers, one per program:

Both programs are strictly opt-in and are confirmed by a YES reply before anything else is sent. Neither program sends marketing or promotional content. Message frequency varies. Message and data rates may apply.

1Program 1

Customer Care Follow-Ups

Who receives them: ModWash customers who contacted ModWash customer support by phone or at a wash location and enrolled.

What is sent: one-to-one, conversational texts about the customer’s own case — case acknowledgements, refund status, membership payment updates, missed-call follow-ups and location reopening notices. Nothing promotional.

Frequency: varies with the case; typically a handful of messages while a case is open. Message and data rates may apply.

Consent is not a condition of purchase or service. Declining changes nothing about your account or your service.

2Program 2

Employee Operational Alerts

Who receives them: ModWash employees and managers who voluntarily enrolled.

What is sent: event-driven operational alerts — work-order assignments, site-down incident alerts, internal support links, checklist reminders and a courtesy heads-up text before an automated technical-support phone call. One message per operational event; employer-to-employee only; never marketing.

Frequency: varies with store activity. Message and data rates may apply.

Enrollment is voluntary and is not a condition of employment. A phone number on file with HR is not consent: an employee is enrolled only through one of the opt-in paths below, and declining or opting out has no effect on the employee’s job.

How you opt in

Every path ends the same way: the system sends one enrollment-confirmation text and sends nothing else until you reply YES. No reply means no further messages. We keep a record of each consent (the number, the time, and how it was given).

1
Web formOn the enrollment page: choose the program, enter your number and tick an unchecked consent box that states the program, message frequency, message and data rates, and STOP/HELP.
2
Ask a personCustomers ask a customer-care representative during a support call or at the wash. Employees say yes when asked at HR onboarding, or ask their manager or IT support at any later time. The person taking the request reads the consent script below and records who, when and how.
3
Text STARTText START to 254-277-1663 (customers) or 567-704-3663 (ModWash employees) from the phone you want enrolled.

The consent script our representatives read

Customer care: ModWash Customer Care can text you updates about this case - the texts come from Sudslink LLC on behalf of ModWash. It's voluntary and not a condition of purchase or service; frequency varies, message and data rates may apply; reply STOP to cancel or HELP for help anytime. Would you like them? [If yes:] You'll get one text from 254-277-1663 asking you to reply YES to confirm.
Employee alerts: ModWash IT can text you work alerts - the texts come from Sudslink LLC on behalf of ModWash. It's voluntary and not a condition of employment; frequency varies, message and data rates may apply; reply STOP to cancel or HELP for help anytime. Want them? [If yes:] You'll get one text from 567-704-3663 asking you to reply YES to confirm.

The confirmation text you receive

Customers: ModWash Customer Care (via Sudslink LLC): you asked to receive text updates about your support case. Reply YES to confirm enrollment. Consent is not a condition of purchase. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: https://modwash-int.com/static/sms_policy.html Privacy: https://modwash-int.com/static/privacy.html

Employees: ModWash IT Ops (via Sudslink LLC): you asked to receive operational work alerts by text. Reply YES to confirm enrollment. Enrollment is voluntary and not a condition of employment. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to cancel. Terms: https://modwash-int.com/static/sms_policy.html Privacy: https://modwash-int.com/static/privacy.html

Opting out and getting help

Reply STOP to any message at any time. You are unsubscribed immediately and platform-wide, you receive one final confirmation that no further messages will be sent, and nothing else is sent from that program. You can rejoin later by replying START, which counts as a fresh, explicit consent.

Reply HELP to any message for program information and support contact details, or email [email protected].

Carriers are not liable for delayed or undelivered messages. Supported carriers include all major US carriers.

Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text-messaging originator opt-in data and consent are not being shared with, or sold to, any third party.

Mobile information and opt-in data are never shared with or sold to third parties. Phone numbers and consent records are used solely to deliver the messages described above and are stored in Sudslink LLC’s operations platform with authenticated, role-based access. The full policy is our Privacy Policy; the platform’s Terms of Service also apply. ModWash’s own consumer privacy policy is at modwash.com/privacy-policy.

Contact

Sudslink LLC
1634 Old Leechburg Road, New Kensington, PA 15068
[email protected] · [email protected]

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